FAQ
Find answers to common questions about authenticity, shipping, returns, and our services.
What is the return policy?
All sales are final. We do not accept returns, refunds, or exchanges under any circumstances.
Due to the pre-owned (“pre-loved”) nature of our items, each piece may show signs of wear consistent with prior use. We make every effort to provide accurate descriptions and detailed photos to reflect the condition of each item as clearly as possible.
We strongly encourage all customers to carefully review the full item description, images, and condition notes prior to purchasing, and to contact us with any questions before completing an order. By placing an order, you acknowledge that you have reviewed and accepted the item’s condition as described.
Please note that we do not offer refunds or accept returns for reasons including, but not limited to, buyer’s remorse, perceived condition differences, fit, or failure to review listing details.
For additional information, please refer to our full Return Policy.
How do you know items are authentic?
Every item we offer goes through a strict, multi-step authentication process designed to ensure authenticity and accuracy.
First, each piece undergoes an initial in-house inspection conducted by a trained master authenticator who reviews condition, construction, materials, and brand-specific details.
Next, the item is evaluated through a comprehensive authentication review, where key identifiers such as stitching, hardware, date codes/serial markers, and brand hallmarks are carefully verified against established standards.
Finally, every item is submitted to a trusted third-party professional authentication service for independent verification. This external review provides an additional layer of confirmation and ensures unbiased validation of authenticity.
Only items that pass all stages of this process are approved for sale.
Are any purchases final sale?
Yes. All purchases made through our website and sales channels are considered final sale.
We do not accept returns, refunds, or exchanges under any circumstances. This policy applies to all items, as each piece is sold in pre-owned (“pre-loved”) condition and is thoroughly described prior to purchase.
We provide detailed descriptions and photos for every item to ensure transparency and help customers make informed decisions. We strongly encourage reviewing all listing details carefully and reaching out with any questions before completing your purchase.
By placing an order, you acknowledge and agree that your purchase is final and that you accept the item in its current condition as described. This includes acceptance of all policies related to returns, refunds, and exchanges.
For more information, please refer to our full Return Policy.
When will I get my order?
Orders are shipped via UPS Standard Shipping and typically arrive within 3–5 business days from the date of shipment. Please note that processing times may vary and are not included in the delivery timeframe.
For security purposes, signature confirmation is required on all deliveries. This ensures that your package is received safely and directly by you or an authorized recipient.
Once your order has been shipped, you will receive tracking information to monitor its progress. While we strive to ensure timely delivery, we are not responsible for delays caused by the shipping carrier or circumstances outside of our control.
If you require expedited shipping, additional insurance, or special delivery arrangements, please contact us prior to purchase to discuss available options.
For additional details, review our Shipping Policy.
What is an Authenticity Money Back Guarantee?
An Authenticity Money Back Guarantee means that every item we sell is guaranteed to be authentic.
In the unlikely event that an item is proven to be inauthentic by a recognized, reputable third-party authentication service, we will work with the buyer to resolve the issue appropriately, including offering a refund once the claim has been reviewed and verified.
To initiate a claim, the buyer must provide written documentation from a trusted third-party authenticator. The item must be returned in the same condition in which it was received and must not have been altered in any way.
This guarantee applies strictly to authenticity concerns only and does not cover returns for reasons such as buyer’s remorse, condition expectations, or general dissatisfaction. All other sales remain final in accordance with our Return Policy.
For full details, please refer to our complete policy terms.
How much does shipping cost?
We proudly offer complimentary standard shipping within the United States on all orders.
All shipments are sent via UPS Standard Shipping with an estimated delivery timeframe of 3–5 business days once the order has been dispatched.
For security purposes, signature confirmation is required on all deliveries.
In certain cases, additional charges may apply for optional services such as expedited shipping, additional insurance coverage, or special delivery requests. Any such fees will be clearly communicated prior to shipment for approval.
Please note that we are not responsible for carrier delays once a package has been shipped and tracking has been provided.
Review our shipping policy, here.
In the event of a return, how does that work?
All sales are final; however, in rare and limited circumstances where a return is approved at our sole discretion, the following terms will apply.
Once the returned item is received and inspected, please allow up to 21 business days for the refund to be processed. Refunds will only be issued after the item has been thoroughly reviewed and confirmed to be in its original condition.
A 25% restocking fee will be deducted from the total refund amount. In addition, the original shipping costs and return shipping costs will also be deducted from the final refund total.
Returned items must be received in the exact condition in which they were originally shipped. Any signs of additional wear, damage, or alteration may result in a partial refund reduction or denial of the return.
We reserve the right to refuse any return that does not meet these conditions.
Review our return policy, here.
Are Authentication Services refundable?
No. All authentication services are non-refundable once the service has been completed and submitted.
In general, authentication fees cover the cost of professional review and verification work that cannot be reversed. As such, refunds are not issued once the process has begun or been completed.
The only exception applies in rare cases where the item is reviewed by two additional independent, professional authentication services that reach a conflicting conclusion. In such circumstances, we will review the findings on a case-by-case basis to determine an appropriate resolution.
All decisions are final upon completion of the review process, and by submitting an item for authentication, you acknowledge and agree to these terms.